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Account Management · Customer Success · Affiliate Management · Onboarding

Mariam
Machitidze

Client-focused Account Manager with hands-on experience in account management, customer success, affiliate management, and onboarding — backed by 4 years of team leadership in iGaming.

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About01

About Me

I'm an Account Manager based in Tbilisi, Georgia, with 4+ years of hands-on experience in client-facing roles — spanning account management, customer success, affiliate management, and onboarding.

My strength is building and maintaining strong client relationships across industries. I've managed diverse portfolios where every client operated on their own tools and workflows — adapting quickly, communicating clearly, and making sure nothing falls through the cracks.

Technically, I'm comfortable with the tools the job requires — HubSpot, AppsFlyer, Jira, Slack, Confluence, and various CRM platforms. Before moving into account management, I spent 4 years in iGaming leading a 50-person team, which gave me a strong foundation in operations, people management, and working at scale.

HubSpot Sales Software Certification
HubSpot Academy
ISSUED MAR 2026 · EXPIRES MAY 2027
1+
Years in Account Management
4
Years in iGaming as Team Leader
30+
Verified LinkedIn Skills
2
Languages
Experience02
Jun 2025 – Present
Tomiko
Digital Advertising
Account Manager
  • Managing client onboarding, campaign launches, and ongoing performance communication across multiple advertiser accounts
  • Monitoring campaign performance via AppsFlyer and CRM platforms to track attribution, identify trends, and address discrepancies
  • Acting as key liaison between advertisers and publishers, ensuring smooth daily communication and strategic alignment
  • Overseeing campaign setup, activation, and ongoing coordination — identifying process gaps to improve efficiency and reporting accuracy
  • Partnering with internal teams to troubleshoot issues, improve workflows, and support seamless campaign execution
AppsFlyerAffiliate ManagementCRMKPI ReportingPerformance MarketingClient Onboarding
2025 – 2026
LTC Ally
Insurance & Facility
Claims Manager
  • Communicated with clients (Facility/Insurance) to resolve claims and provide clear guidance on billing and payment processes
  • Managed payment collection and maintained accurate financial records ensuring timely processing
  • Monitored claim status and coordinated with internal teams to resolve discrepancies efficiently
  • Identified process gaps and recommended workflow improvements to enhance reporting accuracy
HubSpotClaims ManagementBilling & PaymentProvider RelationsCustomer Success
2021 – 2025 · 4 yrs
Evolution Georgia
BPO / Operations
Team Manager
  • Managed end-to-end team workflows, ensuring consistent operational excellence and goal alignment
  • Conducted structured 1:1 meetings and performance retrainings, driving continuous team development
  • Analyzed team performance metrics to identify areas for improvement and implemented strategic adjustments
  • Led onboarding and training for new hires, facilitating smooth transition and integration
  • Operated across 7 platforms simultaneously: TTS, WIKI, Confluence, Slack, Jira, Outlook, NEVOS
Team LeadershipOperations ManagementJiraConfluenceProject ManagementEmployee Training
2020 – 2021
Forbes Woman Georgia
Media & Editorial
Business Content Writer & Journalist
  • Authored high-impact articles and features for Forbes Woman Georgia, focusing on business trends, leadership, and women's empowerment
  • Conducted in-depth interviews with industry leaders and entrepreneurs, translating complex stories into engaging narratives
  • Managed the end-to-end editorial process from story ideation and fact-checking to final publication
CopywritingStorytellingDigital JournalismFact-Checking
Skills03
Tools & Technical
HubSpot (Certified)
AppsFlyer
Multiple CRM Platforms
Jira & Jira Service Desk
Confluence & Wikis
Slack & Jira Administration
Evodesk / NEVOS / Outlook
Client & Account
Account Management
Customer Success
Client & Customer Onboarding
Affiliate Management
Provider & Partner Relations
Client Communication
KPI Reporting & Analysis
Operations & Leadership
Team Leadership (50+ people)
Operations Management
Project Management
Employee Training & Onboarding
Workflow Optimization
iGaming Industry Experience
Content & Communication
Copywriting & Content Strategy
Storytelling & Interviewing
Fact-Checking & Research
Business English
Languages
Georgian — Native
English — Professional
Education04
International Black Sea University
BA · Business Administration
Tbilisi, Georgia
International Black Sea University
BA · American Studies
Tbilisi, Georgia
Contact05

Contact Info

Email mariammachitidze2001@gmail.com → Phone +995 557 90 58 53 → LinkedIn linkedin.com/in/mariam-machitidze- → Forbes forbeswoman.ge/post/author/mmachitidze →